Meet & Treat

Our Meet & Treat is a complimentary intake consultation designed to help us get to know your pet and ensure we are a great fit for your family’s needs. While these consultations typically take place right in your home, we are completely flexible to meet at a neutral location, such as a quiet public park, if your pet feels more comfortable, confident, or relaxed in an open space!
What We Cover During the Visit
During our 20- to 30-minute consultation, we walk through all the essential details to guarantee seamless care while you are away:
- Pet Compatibility & Introductions: We introduce ourselves at your pet’s pace in an environment where they feel safest (at home or on neutral ground). For in-home boarding, this visit verifies dog-to-dog compatibility with resident pets.
- Care Routines & Instructions: We review feeding schedules, medical needs, walking routes, favorite treats, and unique behavioral quirks.
- Property & Key Access: You are encouraged to provide two sets of tested house keys or a secure keypad entry code during the initial Meet & Treat consultation. Retained keys are coded anonymously and stored securely when not in active service. If you are utilizing an on-site lockbox instead, you must provide the combination and box location as well as a backup access method (such as a garage code or trusted neighbor key).
- Safety & Veterinary Verification: We verify rabies and vaccination records and keep a signed veterinary release form on file.
- Trial Visit Scheduling: Short 15- to 30-minute trial visits are required before the main departure dates for long-duration vacation packages, first-time overnight stays, or reactive/anxious pets to ensure that the pets are more comfortable. These trial visits are not included as part of the initial meet & treat and will be billed as a standard check-in.
How to Prepare for Your Meet & Treat
To help our consultation run smoothly, please have the following items ready:
- Vaccination Records: Proof of current Rabies (plus DHPP & Bordetella for boarding).
- Home Access: 2 tested house keys or a verified keypad/lockbox code.
- Location Preference: Let us know if you’d prefer an in-home visit or a nearby park/neutral location that suits your pet’s temperament.
- Routine Notes: Notes on feeding amounts, medication doses, and walking preferences.
- Pet Supplies: Easy access to leashes, harnesses, food, litter supplies, or farm gear.
Frequently Asked Questions
Is the Meet & Treat required?
Yes. An in-person Meet & Treat is mandatory for all new clients prior to service confirmation to ensure pet safety, verify entry access, and review care plans.
Does the Meet & Treat have to be at my home?
Not necessarily! While we usually meet at your home, we understand that some pets are protective, anxious, or hyper-excitable on their home turf. We are more than happy to meet at a nearby public park or neutral outdoor location first so your pet feels completely relaxed.
How far in advance should I schedule?
Standard visits require at least 24 hours advance notice. Multi-day travel, overnight stays, and farm care require at least 7 days advance notice.
How do keys work after the initial visit?
Keys are collected free of charge during your Meet & Treat. Any key pickup or handover trips requested outside of scheduled care visits incur a $15 travel fee.
What is the deposit policy?
A 50% non-refundable deposit locks in your reservation dates on our calendar, with the remaining balance due 48 hours prior to your service start date.
